Support Portal

What can we help you with?

Search troubleshooting guides, DAW setup walk-throughs, license key lookups, and producer FAQs.

Popular:

Audio Plugin Manuals & Mixing Guides

Complete parameter breakdowns, knob-by-knob walkthroughs, DSP modes, and producer mix recommendations.


DAW Setup & Plugin Rescanning

Host configuration instructions and deep-rescan procedures for Ableton Live, Logic Pro, and FL Studio.

Ableton Live 11 & 12

  1. Open Preferences (⌘, on macOS) and navigate to the Plug-Ins tab.
  2. Verify that Use VST3 Plug-In System Folders and Use Audio Units are switched ON.
  3. Hold down the Option (Alt) key and click the Rescan button to force a full clean cache re-index.
  4. Austin Aux plugins appear under Plug-Ins → VST3 → Austin Aux or Audio Units → Austin Aux.

Logic Pro AU Validation

  1. Navigate to Logic Pro → Settings → Plug-in Manager.
  2. Scroll down the left sidebar to Austin Aux.
  3. Verify compatibility status shows successfully validated.
  4. If pending, select the plugin and click Reset & Rescan Selection.
  5. Restart Logic Pro to commit the AU component registry.

FL Studio (macOS)

  1. Open Options → Manage Plugins from the top menu bar.
  2. In the Plugin Manager, check both Verify plugins and Rescan previously verified plugins.
  3. Click Find installed plugins at the top-left.
  4. Once complete, Austin Aux tools will be flagged with amber text in your Effects browser.
Standard Plugin Installation Directories: Installers deploy universal binaries directly to your OS system audio folders:
macOS: /Library/Audio/Plug-Ins/VST3/ /Library/Audio/Plug-Ins/Components/ Windows: C:\Program Files\Common Files\VST3\

Licensing & Key Activation

Simple activation via Lemon Squeezy, multi-machine seat allowances, and 100% offline studio validation.

1-Click Paste Activation

Your license key is delivered instantly via email upon order completion. In your DAW:

  1. Click the top-right license status pill (e.g. TRIAL (14 DAYS) or ACTIVATION) on any plugin.
  2. Click the [PASTE] button to instantly transfer the key from your clipboard.
  3. Click Activate License. The plugin connects for ~1 second to verify and issue an encrypted local token.

3-Machine Seat Allowance

Every commercial license key includes a generous 3 simultaneous machine activation allowance:

  • Primary desktop studio workstation
  • Touring or live performance laptop
  • Secondary production or mobile rig

Upgrading computers? Click Deactivate This Computer in the modal to free up a seat instantly.

100% Offline Studio Workflow

Austin Aux plugins are engineered for mission-critical, air-gapped studio workflows:

  • Zero background daemons: No invasive launcher hub or cloud sync agents running in the background.
  • Zero recurring heartbeats: Once activated, the token validates locally with no mandatory check-ins.
  • Zero iLok or dongles required.

Apple Silicon & Compatibility Standards

Engineered natively for macOS Sonoma, Sequoia, and Apple Silicon architectures.

Native Apple Silicon

Universal binaries compiled natively for M1, M2, M3, and M4 chips (ARM64) with zero Rosetta translation layer overhead.

Intel x86_64 Support

Full backwards compatibility with modern Intel Macs (Core i5/i7/i9) running macOS 11 Big Sur or later.

Supported Formats

64-bit VST3 (Steinberg spec) and Audio Units v2 (Apple CoreAudio spec) tested in Ableton Live, Logic Pro, FL Studio, and Reaper.


Frequently Asked Questions

Quick, authoritative answers to common workflow, technical, and DAW compatibility questions.

Can I use Austin Aux tools on commercial songs?
Yes, absolutely! All Austin Aux audio plugins (AuxSpacer, AuxClip Pro, AuxFormant, AuxHarmonizer) and sample packs are royalty-free for your audio productions. No attribution is required in track credits (though always appreciated).
How do I install the VST3 and Audio Unit plugins?
On macOS, run the official installer package (.pkg), which automatically deploys Universal binaries to /Library/Audio/Plug-Ins/VST3/ and /Library/Audio/Plug-Ins/Components/. On Windows, run the installer executable (.exe) or place the .vst3 file in C:\Program Files\Common Files\VST3\. Once installed, trigger a plugin rescan in your DAW (Ableton Live, Logic Pro, FL Studio, or Reaper).
Are the VST3 and AU plugins compatible with Apple Silicon?
Yes! All current VST3 and AU plugin builds are universal binaries compiled natively for both Apple Silicon (M1/M2/M3/M4, ARM64) and Intel (x86_64) Macs. No Rosetta 2 translation layer is required, delivering maximum CPU efficiency and low DSP latency.
How do I activate or recover my license key?
Open the plugin in your DAW and click the header status pill or lock icon (e.g. TRIAL (14 DAYS) or ACTIVATION). In the modal, simply click the [PASTE] button to paste your key from your clipboard and trigger activation. Once verified, the plugin stores a secure token locally and never needs to connect to the internet again. Need to recover a lost key or receipt? You can look up all past orders anytime at the Lemon Squeezy Order Recovery Portal.
Why isn't my plugin showing up in Ableton Live after installing?
Ableton Live caches plugin scan results. To force a full deep rescan:
  1. Open Ableton Live Preferences → Plug-Ins.
  2. Hold down the Option (Alt) key and click the Rescan button.
  3. Ensure Use VST3 Plug-In System Folders and Use Audio Units are enabled.
How do I achieve zero latency when tracking vocals with AuxFormant?
AuxFormant's spectral pitch engine operates with sub-5ms internal DSP latency. For real-time live vocal monitoring while tracking, set your DAW audio buffer to 64 or 128 samples (at 44.1 kHz or 48 kHz). Make sure your DAW's software monitoring or low-latency monitoring mode is enabled.
How many computers can I install my Austin Aux plugins on?
Every AuxSpacer license key includes a generous 3-machine activation allowance (e.g., your primary studio desktop, touring laptop, and secondary workstation). You can easily deactivate machines in the plugin UI to transfer seats anytime.
Does AuxSpacer require being online in the studio?
No! Internet access is only required for approximately one second during the initial activation. Once registered, your computer stores a local hardware-validated token and operates 100% offline indefinitely without background telemetry or heartbeats.
Do Austin Aux plugins require background cloud software or continuous internet?
No. Austin Aux plugins are self-contained Audio Units and VST3s. They do not require any background hub services, cloud launcher apps, or constant internet connections in your studio.

Submit a Support Case

Have a technical issue, bug report, or licensing question? Submit the form below or email us directly at [email protected] (typical response within 24 hours).